The Avaya 9608 is a high-performance IP deskphone designed for office and remote use, offering HD audio, a color display, and programmable buttons for enhanced productivity.
1.1 Overview of the Avaya 9608 IP Phone
The Avaya 9608 is an enterprise-grade SIP deskphone designed for seamless communication and enhanced productivity. Featuring a sleek, ergonomic design, it offers HD audio quality for crystal-clear voice clarity. The phone includes a backlit color display, providing easy navigation and access to features. With 24 programmable buttons, users can customize call handling and streamline workflows. It supports Gigabit Ethernet for fast connectivity and integrates with headsets for hands-free operation. The Avaya 9608 is ideal for office environments, offering reliability, security, and advanced functionality to meet business communication needs.
1.2 Key Features of the Avaya 9608
The Avaya 9608 offers a range of features that enhance user experience and productivity. It includes HD audio for clear voice quality, a 3.5-inch backlit color display, and 24 programmable buttons for customized call handling. The phone supports H.323 and SIP protocols, ensuring compatibility with various communication systems. Additional features include call forwarding, do not disturb, and voicemail integration. The 9608 also supports headset connectivity and includes a built-in speakerphone for hands-free conferencing. Its intuitive interface and advanced functionality make it a versatile solution for business communication needs.
Setting Up the Avaya 9608 Telephone
Setting up the Avaya 9608 involves unboxing, connecting cables, powering on, and completing initial configuration steps to connect to your network and prepare for use.
2.1 Unboxing and Physical Installation
Start by carefully unboxing the Avaya 9608 IP Phone and verifying all components, including the phone, stand, power cable, Ethernet cable, and quick start guide.
- Place the phone on a flat surface or attach the stand for stability.
- Connect the power cable to the phone and an electrical outlet if not using PoE.
- Attach the Ethernet cable to the phone’s LAN port and connect it to your network switch.
Ensure all cables are securely connected and the phone is positioned for optimal use.
2.2 Connecting the Phone to the Network
To connect the Avaya 9608 to your network, locate the Ethernet ports on the phone. Plug one end of the Ethernet cable into the LAN port on the phone and the other end into your network switch or router. If using Power over Ethernet (PoE), ensure the switch supports PoE to power the device. If PoE is unavailable, connect the power cable to the phone and an electrical outlet. The phone will automatically detect and connect to the network. If your network requires additional configurations, such as VLAN settings or QoS, consult your network administrator. The phone typically obtains an IP address via DHCP, but you may need to manually configure network settings if DHCP is not available. Once connected, the phone will be ready for use.
2.3 Initial Configuration and Startup
After connecting the phone to the network, power it on. The phone will perform a self-test and initialize. Once powered up, it will automatically detect and connect to the network; If prompted, enter your administrator credentials to access the configuration menu. Use the navigation keys to scroll through settings and configure options like time and date, timezone, and language preferences. Ensure the phone is properly registered with your Avaya IP Office system by entering the server IP address or hostname. Once configured, the phone will be ready for use, displaying your extension and available features.
Making and Managing Calls
The Avaya 9608 supports making calls via the handset, speakerphone, or headset. Key features include call forwarding, hold, transfer, and viewing call history for efficient call management.
3.1 Placing a Call Using the Handset or Speakerphone
To place a call on the Avaya 9608, lift the handset or press the speakerphone button; Enter the desired number using the keypad. For external calls, press 9 to access an outgoing line. The phone supports HD audio for clear conversations. If using a headset, ensure it is connected and press the headset button. The caller ID and call status will display on the screen. Once the call is answered, adjust volume using the +/- buttons for optimal sound quality.
3.2 Using Call Forwarding and Do Not Disturb Features
To activate call forwarding on the Avaya 9608, press the CALL FWD key, enter the extension you wish to forward calls to, and press SAVE. The CALL FWD light will illuminate, and a “D” will appear on the display. To cancel, press the CALL FWD key again. For Do Not Disturb, press the DND button; the phone will display a “DND” icon, and incoming calls will go directly to voicemail. This feature ensures uninterrupted work and can be customized in the phone settings.
3.3 Managing Call History and Redialing
Press the HISTORY button to view a list of missed, received, and dialed calls. The phone stores up to 100 calls in its history. To redial a number, select the entry and press the REDIAL softkey. This feature allows quick access to recent communications. Additionally, calls made to or from bridged extensions or pickup groups can also be viewed in the history, ensuring comprehensive tracking of all phone activities.
Advanced Call Features
The Avaya 9608 supports advanced features like voicemail, call forwarding, and conference calling. These tools enhance communication efficiency and provide seamless call management options for users.
4.1 Setting Up and Using Voicemail
To set up voicemail on your Avaya 9608, press the voicemail key or dial the voicemail access code. Follow the prompts to create a password and record your greeting. Once configured, you can access your messages by pressing the voicemail key or dialing the voicemail number. Use the navigation keys to play, delete, or reply to messages. Ensure your password is secure to protect your voicemail from unauthorized access. Refer to your system administrator for additional customization options or troubleshooting.
4.2 Configuring Call Forwarding and Callback
To configure call forwarding, press the CALL FWD key, enter the extension you wish to forward calls to, and press SAVE. The CALL FWD key will light up, and “D” will appear in the display. To cancel, press the CALL FWD key again. For callback, press the CALLBACK key after a call ends. The system will monitor the line and alert you when it becomes free, then automatically dial the number again. Consult your administrator for additional customization options.
4.3 Using Conference Calling and Transfer Features
To initiate a conference call on the Avaya 9608, press the Conference key during an active call. Dial the participant’s number and press Conference again to add them to the call; For call transfers, press the Transfer key, dial the target extension or number, and press Transfer again or hang up to complete the transfer. You can also use the programmable buttons for quick access to these features. Consult your system administrator for additional customization options to enhance your call management experience.
Customizing Your Avaya 9608 Experience
The Avaya 9608 allows users to customize their experience through programmable buttons, personalized settings, and firmware updates, enhancing productivity and user satisfaction with tailored options.
5.1 Personalizing Phone Settings and Preferences
Personalize your Avaya 9608 experience by adjusting settings such as ring tones, display brightness, and contrast. Users can customize call handling options, including Do Not Disturb and call forwarding. The phone also allows for personalized labels on programmable buttons, enabling quick access to frequently used features. Additionally, HD audio settings can be fine-tuned for optimal sound quality. Navigate through the phone’s menu using the navigator button to select preferences and save your customized configurations for a tailored experience.
5.2 Assigning and Managing Programmable Buttons
The Avaya 9608 features 24 programmable buttons, allowing users to customize their call handling and workflow. These buttons can be assigned to functions like call forwarding, speed dial, or feature access. To manage programmable buttons, navigate to the phone’s settings menu using the navigator button. Select the desired button and choose from a list of available features or enter a contact for speed dial. Labels for these buttons are displayed on the main screen, ensuring easy identification and use. This feature enhances productivity by providing quick access to frequently used functions.
5.3 Updating Firmware and Software
Regular firmware and software updates ensure the Avaya 9608 operates at peak performance, with enhanced security and new features. To update, access the phone’s administration interface via its IP address. Navigate to the “Settings” or “Maintenance” menu, depending on the model, and check for available updates. Download the latest firmware from Avaya’s official support website and follow on-screen instructions to install. Ensure the phone is connected to power during updates to prevent interruptions. Always verify the update source to maintain system integrity and security.
Troubleshooting Common Issues
Troubleshoot connectivity by checking network cables and restarting the phone. Address audio issues by adjusting volume or using a headset. For persistent problems, contact Avaya support.
6.1 Resolving Connectivity and Network Problems
Ensure the Avaya 9608 is properly connected to the network using a functioning Ethernet cable. Restart the phone and router to refresh the connection. Check for firmware updates, as outdated software can cause issues. Verify network settings, including DHCP and IP configuration, in the phone’s menu. If problems persist, consult the administrator or Avaya support for advanced troubleshooting and configuration assistance.
6.2 Addressing Audio Quality and Hardware Issues
If experiencing poor audio quality, ensure the handset, headset, or speakerphone is properly connected. Restart the phone to reset audio settings. Check for firmware updates, as outdated versions may cause issues. Adjust volume levels or enable Automatic Gain Control (AGC) for optimal sound. Inspect cables for damage and ensure they are securely connected. If problems persist, contact Avaya support for advanced troubleshooting or hardware replacement. Regular maintenance and updates can prevent future issues.
6.3 Resetting the Phone to Factory Settings
To reset the Avaya 9608 to factory settings, press and hold the * and # keys while powering on the phone. Use the navigation button to select “Reset” and confirm. This restores default settings, erasing personal configurations. Ensure backing up data before proceeding. Consult the user manual for detailed steps or contact Avaya support for assistance. Resetting can resolve persistent issues but may require reconfiguration of preferences and features afterward. Always ensure the latest firmware is installed post-reset for optimal functionality.
Security and Maintenance
The Avaya 9608 phone supports secure communication protocols and regular firmware updates to maintain performance and protect against unauthorized access, ensuring reliable operation and data integrity.
7.1 Securing Your Avaya 9608 Telephone
Securing your Avaya 9608 telephone involves enabling password protection for administrator access and ensuring firmware is up-to-date. Use strong passwords to prevent unauthorized configuration changes. Regularly update security patches and firmware to protect against vulnerabilities. Enable secure communication protocols like HTTPS for web access and use encrypted signaling for calls. Restrict access to sensitive features and ensure the phone is connected to a trusted network. Refer to Avaya’s security guidelines for detailed instructions on safeguarding your device.
7.2 Performing Regular Maintenance and Updates
Regular maintenance ensures optimal performance of your Avaya 9608 telephone. Check for firmware updates via the phone’s admin interface and install them promptly to enhance security and functionality. Clear call history and logs periodically to free up memory. Inspect and clean the keypad and display screen to maintain usability. Verify network connections and settings to ensure stability. For advanced updates, refer to Avaya’s support documentation or contact a certified technician to avoid configuration errors.